Frequently Asked Questions

Placing an order is easy! Simply browse our products, add items to your cart, and proceed to checkout. You can checkout as a guest or create an account for faster future purchases.

Need help? Call us at 1-800-555-1234 and we'll be happy to place your order over the phone.

We process orders quickly, so please contact us immediately if you need to make changes. We can usually modify or cancel orders within 1 hour of placement. Once an order has shipped, it cannot be modified—you'll need to initiate a return instead.

Yes! We match prices from any authorized Canadian retailer. Simply show us the competitor's current price (must be in-stock) and we'll match it.

Price matching applies to identical products (same brand, size, and flavor). Some exclusions may apply for clearance items and limited-time promotions.

Absolutely. We are an authorized retailer for all brands we carry. All products are sourced directly from manufacturers or their authorized Canadian distributors. We never sell gray market or counterfeit products.

Our staff are trained nutrition experts who can help you find the right products for your goals. Visit us in-store, call us, or use the live chat feature on our website.

We also provide detailed product descriptions, ingredient lists, and customer reviews to help you make informed decisions.

FREE shipping on all orders over $75 within Canada!

For orders under $75:

• Standard Shipping: $7.99 (5-7 business days)
• Express Shipping: $12.99 (2-3 business days)
• Priority Shipping: $19.99 (1-2 business days)

Orders placed before 2 PM MST (Monday-Friday) are processed the same day. Delivery times depend on your location and shipping method:

• Alberta: 1-3 business days
• BC, Saskatchewan, Manitoba: 3-5 business days
• Ontario, Quebec: 5-7 business days
• Atlantic provinces & territories: 7-10 business days

Currently, we only ship within Canada. We're working on expanding our shipping options in the future. Sign up for our newsletter to be notified when international shipping becomes available.

Yes! Select "In-Store Pickup" at checkout and choose your preferred location. Orders are usually ready within 2 hours. You'll receive an email when your order is ready for pickup. Bring a valid ID to collect your order.

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history. If you checked out as a guest, use the tracking link in your shipping confirmation email.

We offer a 30-day return policy on unopened products in their original packaging. Items must be in resalable condition.

For defective or damaged products, please contact us within 7 days of delivery and we'll arrange a replacement or full refund.

To initiate a return:

1. Log into your account and go to Order History
2. Select the order and click "Request Return"
3. Follow the instructions to print your return label
4. Ship the item back within 14 days

You can also return items in-person at any of our store locations with your receipt or order confirmation.

Once we receive and inspect your return, refunds are processed within 3-5 business days. The refund will be credited to your original payment method. Please allow an additional 5-10 business days for the refund to appear on your statement, depending on your financial institution.

We don't offer direct exchanges online. To exchange a product, please return the original item for a refund and place a new order for the desired item. For in-store exchanges, visit any of our locations with your receipt.

We accept the following payment methods:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay & Google Pay
• Interac e-Transfer (for phone orders)
• Afterpay (buy now, pay later)

Yes, we take security seriously. Our website uses SSL encryption to protect your data. We are PCI-DSS compliant and never store your full credit card information on our servers. All payments are processed through secure, industry-leading payment processors.

Yes! We've partnered with Afterpay to offer interest-free payment plans. Split your purchase into 4 equal payments with no hidden fees. Select Afterpay at checkout to see if you qualify.

Account holders enjoy:

• Faster checkout with saved addresses and payment methods
• Order history and easy reordering
• Exclusive member-only promotions
• Wishlist to save products for later
• Early access to sales and new products

Our wholesale program is available for gyms, fitness studios, retailers, and health professionals. Benefits include:

• Discounted pricing (up to 40% off retail)
• Dedicated account manager
• Priority shipping
• Net-30 payment terms for qualified accounts

Apply for a wholesale account →

Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link within a few minutes. If you don't see the email, check your spam folder or contact our support team for assistance.